Refund Policy
Our commitment to your satisfaction with clear and fair refund guidelines
Last updated: July 8, 2025
Our Commitment to You
At PineScriptStrategy.com, we are committed to providing high-quality educational content and services. If you are not completely satisfied with your purchase, we offer a 30-day refund period. Please read the following guidelines regarding our refund policy.
Table of Contents
Eligibility for Refunds
30-Day Refund Window
You are eligible for a refund within 30 days of your purchase. This generous window allows you to thoroughly evaluate our content and services.
Course Material Usage
To be eligible for a full refund, you must not have accessed more than 20% of the course material. This policy helps prevent piracy of our content.
Special Consideration
If you have accessed more than 20% of the course and still wish to request a refund, we ask that you provide a valid reason. We will be happy to review your case on an individual basis.
What's Covered
- • All digital courses and educational content
- • Software tools and applications
- • Premium membership subscriptions
- • One-time purchase products
- • Consultation services (if cancelled within 24 hours)
How to Request a Refund
To apply for a refund, please contact us at support@pinescriptstrategy.com. Be sure to include your purchase details, and we will respond as quickly as possible to process your request.
Required Information
Purchase Details:
- • Order number or transaction ID
- • Purchase date
- • Product name(s)
- • Payment method used
Contact Information:
- • Full name
- • Email address used for purchase
- • Reason for refund request
- • Account username (if applicable)
Step-by-Step Process
- 1. Send an email to support@pinescriptstrategy.com with the subject line "Refund Request"
- 2. Include all required information listed above
- 3. We will review your request within 1-2 business days
- 4. You will receive a confirmation email with the refund status
- 5. If approved, your refund will be processed within 5-7 business days
Processing Time & Method
Once your refund request is approved, we will process the refund using the same payment method you used for the original purchase.
Processing Timeline
- • Review: 1-2 business days
- • Processing: 5-7 business days
- • Bank posting: 3-5 business days
- • Total time: 9-14 business days
Payment Methods
- • Credit/Debit Cards: 5-7 business days
- • PayPal: 3-5 business days
- • Bank Transfer: 7-10 business days
- • Digital Wallets: 3-5 business days
Important Note
Refund processing times may vary depending on your bank or payment provider. We have no control over how long it takes for your financial institution to process the refund once it leaves our system.
Late or Missing Refunds
If you haven't received your refund after the expected processing time, please follow these steps:
Troubleshooting Steps
- 1. Check Your Bank Account: Review your bank account or credit card statement for the refund. Sometimes refunds appear under different transaction descriptions.
- 2. Contact Your Credit Card Company: It may take additional time for the refund to officially appear on your statement, especially for credit cards.
- 3. Contact Your Bank: There could be additional processing time with your bank, particularly for international transactions.
- 4. Check Your Email: Look for any communication from your payment provider about the refund status.
- 5. Contact Us: If you've completed the steps above and still haven't received your refund, please reach out to us at support@pinescriptstrategy.com.
What We'll Need
- • Original transaction ID
- • Screenshots of account statements
- • Communication from your bank
- • Refund confirmation email
Our Response
- • Investigation within 24 hours
- • Direct contact with payment processor
- • Alternative refund methods if needed
- • Regular updates on progress
Our Promise: We aim to provide a seamless refund process, but please understand that certain delays may occur due to banking and payment processing systems beyond our control. We will work diligently to resolve any issues.
Exceptions & Special Cases
While we strive to accommodate all reasonable refund requests, there are some exceptions to our standard policy:
Non-Refundable Items
- • Completed consultation services
- • Custom-developed strategies
- • One-on-one coaching sessions
- • Physical products (if applicable)
- • Gift cards or promotional credits
Partial Refunds
- • Courses with >20% completion
- • Bundled products (partial use)
- • Subscription services (pro-rated)
- • Discounted or promotional items
Special Circumstances
We understand that exceptional circumstances can arise. If you have a unique situation that doesn't fit our standard policy, please contact us directly. We review each case individually and may make exceptions based on the circumstances.
Chargebacks & Disputes
Before initiating a chargeback with your bank or credit card company, please contact us first. We're committed to resolving issues directly and can often provide faster resolution than the chargeback process.
Questions About This Refund Policy?
If you have any questions about this Refund Policy, please contact us:
Email: refunds@pinescriptstrategy.com
Website: https://pinescriptstrategy.com
Contact Form: Use our website's contact form for general inquiries